SAP Cloud for Customers is software as a service based CRM which runs on SAP’s HANA cloud
platform. The platform is composed of SAP
Cloud for Sales and SAP Cloud for
Service, which are marketed as separate entities by SAP. It is available on
a per user approval basis. It includes fixed analytics that can help predict
sales success based on old data, facing products and other factors.
SAP C4C Solution can be easily
integrated with SAP ERP and CRM on premise solution. SAP C4C with a
mobile-first strategy to face the requirements of today's sales and service
specialists who need information about customers anytime and in any place. The
focus is on ease of use and getting more production out of the tool rather than
spending time entering information. The user experience was built specifically
for SAP C4C and is based on Fiori design systems.
 |
| SAP C4C Overview |
For SAP Cloud for Sales, the emphasis is on allowing sales professionals to spend more time selling and less time interacting with a sales force automation application. In one example, a salesperson in a retail environment can use a cell phone to capture images of stock on a retail shelf, and recognition software can compare this with a template of how the shelf should look. SAP claims the process is less error prone and saves time in restocking inventory.
SAP Cloud for Customer is a cloud solution to manage
customer sales, service and marketing activities efficiently and is one of the
key SAP solutions to manage the customer relationship.
SAP C4C is based on the
following individual products
·
Sales
·
Marketing
·
Social Engagement
SAP C4C is based on the following key objectives
·
Relationships
·
Collaboration
·
Insight
·
Business Processes
Why SAP Cloud for Customer?
Because SAP C4C businesses need to produce a seamless customer
experience across all communication channels in person, phone, online, social
media, and via mobile devices. Bring sales, service, and social engagement in
an integrated software as a service CRM system
·
Gain a
view of customers to understand their needs at any given moment
· Use
real-time customer analytics and forbidding insight to improve communications
across all channel
·
Run
your business anywhere, anytime on any device with a mobile-first approach
·
Get up
and running speedily and cost-effectively with subscription based cloud CRM
solutions
SAP C4C Cloud Solution
SAP C4C has the
multi-tenant architecture where solution and components are shared between
multiple customers. SAP C4C solution can be easily integrated with SAP ERP and
CRM on premise solution. The solution options and different deployment models
give rise to interesting architecture questions for SAP Customers.
 |
SAP Cloud Solutions |
1. On Premise
SAP CRM already provides a
Browser based, the mobile access is something that the customer will need to choose
from a limited choice of apps and take the burden of device choice as well as
deployment. Customers have heavily customized their SAP CRM to suit the
processes and service functionalities and do not have an End user case for
going to the cloud would prefer to keep their solution On Premise only.
2. Cloud
SAP C4C alone would satisfy
if the customer is looking for a light weight solution with standard CRM
processes. The combination needs to be considered for which system would be the
leading system and which ERP integrations are most needed for the field force.
SAP C4C could also be an excellent candidate for replacing on SAP CRM solutions
in SAP ERP customers for larger integration and more centralized architecture.
3. Private
If customers have high
needs for customization within the cloud solutions and patches to be impacted
then would prefer this solution. This solution is as good as having an On
Premise solution albeit on SAP C4C and not SAP CRM.
4. Hybrid
This solution will have both
SAP CRM and SAP C4C co existing in
the CRM. This is of the most interest to SAP CRM consultants.
Advantages of SAP C4C
Following
are the benefits of using SAP C4C management
· The benefits of using SAP C4C Training is its
operation investment cost and maintenance.
·
Take licenses as per your demand and it can
be increased on request.
· SAP C4C solution is managed by the vendor and
operational costs and maintenance are the vendor’s responsibility.
· SAP C4C solution allows you to manage
customer needs from anywhere and with security from cloud service providers.
·
Access all customer information regardless
where they are stored or available.
· SAP C4C is based on cloud and use secure and
fast communication using the web, mobile and supporting mobile platforms iOS,
Android and Windows devices, in both online and offline mode.
SAP C4C Course at SAPVITS
SAPVITS is the world class SAP Online Training Institute in India, UK and USA which will give you
tremendous benefits. It has an experience in SAP Training & Consulting for
more than 9 years and has a professional network to cater to education and
career needs of seeking and experienced Online SAP Training Professionals.
We provide SAP C4C Training Material is delivered
online and you can access it at any time that suits you. SAP Cloud for
Customers is software as a service based CRM which runs on SAP’s HANA cloud
platform. With SAP C4C Online Training
at SAPVITS you become a pro at managing customer relationships for your
organization.
Contact us:
Vintage
IT Soultions
Email ID: info@sapvits.com
IND: +91 992 284 8898
USA: +1 912 342 2100
UK: +44 141 416 8898